We are completely committed to offering a high quality IPTV server at the lowest price possible. And if for any reason you feel that our product did not live up to your expectations or you think that somehow our service did not meet your standards of excellence, we offer a no-hassle 100% money back guarantee for 3 days. In other words, you can get your money back for any purchase made within the past 3 days from the order date. You’re always welcomed to make requests, report any issues what so ever, and/or contact me directly — iMPlayer (the media player we use that comes included with premium, in your subscription) has features that allow for the viewer to remotely submit tickets through its interface. So whether your on a live TV channel or watching V.O.D. movies or TV series, you can use the remote to access the menu and report the current asset. That then shoots an email off to me and where I’ll resolve the issue or contact technicians that are available from 6am – 10pm PST, Monday thr Sunday. Technicians can access the servers and are able to refresh a stream in about 5 to 10 minutes, so please use the “Report” feature available in the ‘on-screen’ menu. The other type of issue that can occur involves repairing the stream line all together. This takes a period of about 24 hours and is rarely seen but does happen. You won’t experience a lot of buffering or ‘blue screens’ but if you do, know that there is tech support available almost 24/7. And as far as buffering issues, 99% of the times it is a client side error. And more so with the servers you subscribe to. But no problem! I will help you configure your device to optimal performance if your experiencing buffering issues after checking the servers. There are some channels, very few, that are throttled by most ISPs. You will not likely be impacted by these, if it turns out your one of unlucky ones well then your back in luck because I have proxies available for those that need them. I also have VPNs at a rock bottom price without any 1, 2 or 3 year commitment. DVR comes natively available with iMPlayer, and to anyone that does not have storage space on their smart device I have external USB drives and adapters that fit just about any streaming device. Here at KENEK.CLOUD, I got you covered!<br> <br>Now relax, kick back, and get comfortable, it’s time to enjoy TV Entertainment again!